Freshworks has announced new GPT-based conversational enhancements to Freshworks’ natively-built AI powered assistant, Freddy. Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals work faster, smarter, and more effectively. Customer service agents respond quickly to customers andRead More…
Freshworks today announced Freshservice for Business Teams, which enables departments outside of the IT function like HR, facilities, legal and finance to securely provide uninterrupted service delivery within each department. Freshworks will host a virtual event on November 9, to demo a variety of new product innovations from its FallRead More…
Freshworks, has been named a Strong Performer in The Forrester Wave: Enterprise Service Management, Q4 2021. The report notes that Freshworks has released “significant new functionality” within Freshservice including right-sized unified incident response managementRead More…
